Customer Service Representative

TR MILLER HEATING AND COOLING•Bolingbrook, IL

1d•$40,000 - $45,000

About The Position

TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity. We’re more than a service provider – we're a team that genuinely cares about people. We are looking for Customer Service Representative (CSR) who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience. CSRs serve as trusted professionals who demonstrate empathy, efficiency, and a commitment to excellence in every interaction. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating, Cooling, Plumbing, and Electrical by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position. Proudly recognized on the Inc. 5000 list for the 6th year in a row – TR Miller continues to grow as one of North America’s fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence. Recognized as Chicago Tribune’s Top Workplace of 2025

Requirements

1-2 years of customer service experience (call center or dispatch experience preferred)
Excellent listening, problem-solving, and conflict resolution skills
Ability to multitask and remain calm under pressure
High attention to detail and organizational skills
Must be able to remain in a stationary position (seated) for prolonged periods
Frequent use of computer, keyboard, and telephone headset
Everyone is required to submit a pre-employment background check prior to start date.
TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.

Responsibilities

Handle an average of 100 inbound calls per day, accurately capturing customer information
Schedule service appointments with technicians in a timely and efficient manner
Gather and assess customer information to understand and address their needs
Resolve customer inquiries with empathy, professionalism, and a focus on first-call resolution
Accurately enter and maintain customer records in the CRM system
Document call outcomes, service requests, and relevant customer notes promptly and thoroughly
Participate in ongoing training sessions to support continuous learning and professional development
Perform additional duties as assigned by the manager
Other duties as assigned

Benefits

Pay: $40,000-$45,000/annually plus commissions (eligible for overtime over 40 hours/week)
Schedule: Monday - Friday 11:00am - 8:00pm
Weekly Paychecks
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pet Insurance
Met Law
Short-Term and Long-Term Disability
Employee Wellness
Up to Two weeks of Paid Time Off yearly
Paid Holidays
Tuition Reimbursement
401(k) plan with a 4% company match
A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.