Customer Service Representative

Michael Jordan Nissan • Durham, NC

6d • Onsite

About The Position

Michael Jordan Nissan is searching for a full-time Customer Service Representative to join our team in Durham, NC. This role serves as a primary point of contact for service guests, aiming to create an outstanding customer experience. The position involves greeting customers, writing maintenance work orders, answering phones, scheduling appointments, and communicating with customers about their service needs. The ideal candidate will be adept at multitasking, providing friendly assistance, and ensuring the smooth and efficient operation of the service department. Michael Jordan Nissan is a premier car sales and service dealership known for its new and pre-owned Nissan models and top-notch service. The company emphasizes employee support through comprehensive benefits, employee pricing, and a positive work environment that promotes work-life balance.

Requirements

• Ability to work in a team atmosphere
• Ability to multitask

Responsibilities

• Serve as a first point of contact for service guests.
• Create an outstanding customer experience from start to finish.
• Greet customers as they arrive at the service department.
• Write up initial maintenance work orders.
• Answer incoming phone calls.
• Schedule service appointments.
• Communicate with customers via phone and text to keep them informed.
• Balance multiple tasks.
• Provide friendly assistance.
• Help ensure the service department operates smoothly and efficiently.

Benefits

• Health insurance
• Dental coverage
• Eyecare
• Life insurance
• 401(k)
• Employee pricing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed