Customer Service Representative

Waste Connections•Bend, OR

22d•$20 - $22•Onsite

About The Position

Cascade Disposal, A Waste Connections company is looking for a High Energy Customer Service Representative to join the team in Bend, Oregon. The schedule is Monday-Friday, 7:30am-4:30pm. This role involves answering a high volume of incoming calls, responding to voicemail and email inquiries, and providing information to the public regarding company services and rates. The representative will also receive payments, work with other departments to resolve disputes, and manage customer service orders such as starting, stopping, or changing service. Accurate recording and documentation of customer communications, preparation of customer work orders, and timely communication of these orders to drivers are key responsibilities. The role requires determining charges for services, taking payments, and effectively navigating company-specific computer systems and software applications, including MS Word and Excel. The ability to work in a fast-paced environment with high attention to detail, and to work independently and collaboratively, is essential. Various other office tasks may be required as needed.

Requirements

2 years of Customer Service experience in a high call volume atmosphere.
Arithmetic skill needed to calculate rate adjustments for discounted or partial service.
Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
Typing and 10-key skills are required.
At least 50-60 WPM Typing Speed.
Excellent organization and communication skills.
Ability to analyze and solve problems.
Gather data, compile information, and prepare reports.

Nice To Haves

Experience with MS Word, Excel, and Email preferred.

Responsibilities

Answers high volume incoming calls from customers.
Responds to voicemail & email inquiries from customers.
Provides information to the public regarding company services and rates.
Receives cash and electronic payments from customers.
Work in conjunction with other departments to resolve customer disputes.
Communicate with customers and complete orders such as starting, stopping, or changing service.
Accurately record & document communications with customers.
Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers.
Determine charges for service requested, take payments.
Effectively navigate company specific computer operational systems.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Work in a fast-paced environment while maintaining high levels of detail.
Various office tasks in other areas as needed.
Start tasks on your own, work well by yourself and with others.