Customer Service Rep. KIA of RIverdale
Auto Services Unlimited•Riverdale, GA
•Onsite
About The Position
KIA of Riverdale is seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our dealership.
Requirements
- High school diploma or equivalent
- Previous experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle stressful situations with professionalism.
- Proficient with computer systems and customer management software.
- Strong problem-solving skills and attention to detail.
- Positive attitude and a team player mindset.
Nice To Haves
- Additional education is a plus.
Responsibilities
- Greet clients when coming into service
- Make outbound phone calls to inform past clients parts have arrived
- Make outbound calls for pending surveys
- Text clients for upcoming appointment confirmation
- Text clients for pending survey responses
- Review loaner vehicles out with clients for status updates
- Provide status updates to inbound calls and clients waiting in sales waiting room
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
