Customer Service Representative

50Floor•Charlotte, NC

8d•Onsite

About The Position

50Floor, Inc. is looking for a service-oriented Customer Service Representative with good organizational skills. This position will be based in our Charlotte Market. The Customer Service Representative will perform tasks related to organization and communication between external and internal customers. Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.

Requirements

2+ years of customer service experience preferably on the phone
Proficiency in MS Office Suite and ability to learn new software systems quickly
High School Diploma or equivalent

Nice To Haves

college courses in business and/or courses requiring extensive writing preferred

Responsibilities

Field incoming customer calls
Data-entry
Communicate with vendors regarding claims and warranty issues
Pro-actively follow up on client issues to ensure problems are resolved appropriately
Communicate changes and collaborate with internal teams
Filing, faxing, scanning, and other administrative support duties assigned

Benefits

Casual work environment
Team building events such as doughnut day, holiday luncheons, barbecues, etc.
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
Sick time
An employee discount purchasing program