Customer Service Representative
About The Position
Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas, and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Cleveland Petroleum, a Meritum Energy Holdings company in Cleveland, OK, is looking for a full-time Customer Service Representative to join our team! The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving concerns. Our Customer Service team is committed to Service, Efficiency, and Safety.
Requirements
- High school diploma or equivalent (required)
- Minimum two (2) years of customer service experience
- Proficient computer skills, including Microsoft Office Suite, and the ability to quickly learn and use new software
- Must pass pre-employment screening and background check
Nice To Haves
- Experience in high-volume phone call settings (preferred)
- Experience in the petroleum or propane industry (preferred)
Responsibilities
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company
- Collects and enters orders for new or additional products or services
- Supports the team during peak winter months by handling increased call, order, and delivery request volume
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards it to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other related duties as assigned
Benefits
- Competitive hourly wage
- 401(k) with 6% company match
- Health and vision insurance
- Company paid dental insurance
- Company paid AD&D and life insurance
- Paid time off with rollover hours
- Referral bonus programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
