Customer Service Representative

Dover Corporation • Allentown, PA

3d • Onsite

About The Position

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Requirements

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in a manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus
• Proficiency in all MS Office skills – particularly Outlook and Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills
• High degree of energy, initiative, and integrity

Nice To Haves

• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems experience a plus

Responsibilities

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow-up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back-up support to other sales/customer service members.

Benefits

• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account
• health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree