B072 - Customer Service Representative

Mygrant Glass•Sharonville, OH

About The Position

The Customer Service Representative serves customers who have orders, complaints, or questions about purchased products and services. The role provides individualized solutions and prioritizes customer needs throughout the service process. Responsibilities include entering auto glass parts orders, processing returns and payments, helping with inventory, handling customer interactions and concerns, and maintaining accurate account and interaction records. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional half-day Saturdays. It is classified as non-exempt.

Requirements

Professional demeanor with superior telephone and people skills.
Ability to communicate clearly.
Organized and able to multitask.
General knowledge of Microsoft products.
Ability to work collaboratively in a team environment.
Excellent customer-conflict resolution skills.
Willingness to learn and follow directives.
Patience and attentiveness.
Exceptional time management and follow-through.
Technological proficiency.

Nice To Haves

Typing speed of 30 words per minute.
High school diploma, GED, or equivalent.

Responsibilities

Enter customer orders for auto glass parts and process customer returns.
Process daily cash, credit card, and check deposits with accurate data entry.
Assist with inventory by interacting with warehouse inventory control.
Provide information and assistance to customers by telephone and in person.
Manage customer accounts with discretion and escalate customer concerns as needed.
Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Maintain records of customer interactions, process customer accounts, and file documents.
Manage large volumes of incoming phone calls.
Develop working knowledge of evolving products and services to better serve customers.