Customer Service Rep(07106) - 615 Pioneer Way

Domino's Franchise•Tacoma, WA

20h•Onsite

About The Position

The Customer Service Representative greets customers, answers phones, takes and processes orders, prepares pizza, and provides excellent customer service. The role is an hourly store team-member position. On-the-job orientation and training are provided. The position pays $17.13 to $19.00 per hour, plus tips. Paid sick leave is provided under Washington State law; qualifying full-time employees are offered employer-sponsored medical benefits. Team members operate equipment; stock ingredients and supplies; prepare products; receive telephone orders; take inventory and complete paperwork; and clean equipment and the facility. The role requires communicating with customers and coworkers in person and by phone, entering orders using a computer keyboard or touch screen, handling money accurately, and performing repetitive food-preparation and cleaning tasks. The work involves standing for most tasks, frequent walking over short distances, continuous reaching and hand use, and occasional sitting to complete paperwork. Tasks may include lifting deliveries weighing up to 50 pounds and stocking shelves as high as 72 inches, carrying supplies and food products, pushing or pulling trays on dollies, and occasionally climbing stairs or a ladder. The work environment may include temperatures from 36 degrees in the cooler to 90 degrees or higher, sudden temperature changes, food odors, cornmeal dust, cramped cooler spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. The posting also includes additional duties and qualifications for team members in driver or store-management positions. Drivers deliver products and promotional materials, drive within a designated delivery area, and may encounter adverse weather, multi-story buildings, and five or more flights of stairs. Driver requirements include a valid driver's license with a safe driving record and access to an insured vehicle.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touch screen to enter orders.
Ability to perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to lift and stock deliveries weighing up to 50 pounds.
For driver positions: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle for deliveries; and navigational skills to read a map and locate addresses within the delivery area.

Responsibilities

Greet customers and provide customer service.
Answer phones and communicate with customers and coworkers in person and by telephone.
Receive, take, and process orders, including entering orders using a computer keyboard or touch screen.
Prepare pizza and other products.
Operate equipment.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For driver or store-management team members: deliver products to customers and deliver flyers and door hangers.