Customer Service Representative Virtual Assistant (German Bilingual)

VAA Philippines

6d • Remote

About The Position

As a Bilingual (German-English) Customer Service Representative, you will serve as a vital point of contact for our German-speaking clientele and a guardian of our digital presence. You are responsible for providing high-quality support through email and chat, ensuring that every customer receives accurate information. Beyond direct customer interaction, you will play a crucial role in maintaining the quality of our German-language website by identifying and reporting linguistic errors.

Requirements

• College Undergraduate or College Graduate
• Advanced proficiency in German (C1 or C2 level required). You must be able to read, write, and identify linguistic nuances and errors with high precision.
• Minimum 1- 2 years of customer service experience
• Proficiency in using AI tools such as ChatGPT, Google Translate, and ticketing systems
• Strong attention to detail, particularly regarding written communication and website content proofreading.
• Excellent problem-solving and critical thinking skills, and the ability to maintain professional standards under pressure.
• Must be willing and able to undergo a client-conducted assessment upon application
• Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent.
• RAM: 8 GB and above
• Storage: 112 GB
• Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

Nice To Haves

• previous experience in an e-commerce environment is highly preferable
• The use of mobile phones or tablets is not accepted for this role.

Responsibilities

• Provide seamless, professional support primarily via email and chat, ensuring clarity and cultural relevance for German-speaking customers.
• Regularly monitor the German version of the website to identify and report typos, grammatical errors, and localization inconsistencies.
• Utilize AI translation and drafting tools (e.g., ChatGPT) to manage high volumes of inquiries efficiently while maintaining linguistic accuracy.
• Identify customer pain points and provide timely solutions regarding orders, returns, and account inquiries.
• Maintain detailed and accurate ticketing logs in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree