Customer Service Representative - Urinalysis (34-70)

La Clinica de Familia Inc. • Anthony, NM

1d • Onsite

About The Position

La Clinica de Familia (LCDF) is a Federally Qualified Health Center (FQHC) with multiple locations in Southern New Mexico, dedicated to empowering and enriching families, individuals, and communities through quality medical, dental, behavioral health, and educational services for people of all cultures. This position focuses on collecting male client urinalysis in strict accordance with the USPO Contract. Responsibilities include collection, organization, documentation, and reporting of UAs, maintaining communication with the Care Team and USPO Officers, managing supplies, and ensuring adherence to contract requirements. Additionally, the role involves performing front office duties such as greeting patients, registration, answering phones, scheduling appointments, collecting and verifying demographic and insurance information, processing payments, and general clerical support, all while maintaining a respectful and supportive front office environment.

Requirements

• High school diploma or equivalent.
• Minimum of one year in a clerical position.
• Medical office experience in appointment scheduling.
• Extensive public contact work, specifically through telephones preferred.
• Must pass a criminal background check.
• Maintain a current driver’s license.
• Maintain current automobile insurance.
• Maintain a clean driving record.

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Collection, organization, documentation, and reporting of urinalysis (UAs) from male patients in accordance with the USPO Contract.
• Maintain close communication with the Care Team and USPO Officers.
• Manage supplies and ensure adherence to contract requirements.
• Perform front office duties including greeting patients, registration, answering phones, and scheduling appointments.
• Collect and verify demographic and insurance information.
• Collect payments.
• Perform basic clerical duties to support clinic functions and staff.
• Ensure the front office environment is respectful and supportive to patients.

Benefits

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED