Customer Service Representative Trainee

HomeServices of America•New Brighton, MN

4d•$20 - $24•Onsite

About The Position

During a six-month training program, the CSR Trainee will learn how to provide day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Once the program is completed, and appropriate licensure has been obtained, CSR Trainee may transition into one of our customer service roles.

Requirements

High School Diploma or equivalent work experience and knowledge.
Previous customer service experience.
Excellent analytical, problem-solving, and decision-making skills.
Excellent oral, written, and interpersonal communication skills.
Proven automation, time management, and organizational skills.
Obtain Property and Casualty License within 30 days of completing state pre-licensing course.

Responsibilities

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness.
Handle calls from clients, underwriters and third parties.
Advise clients regarding insurance coverage and risk management issues.
Process policy changes and cancellations.
Assist with claims and billing inquiries.
Foster and maintain good working relationships with insurance companies and underwriters.
Work with existing clients to provide quotes on current lines of business, or line replacements, and cross-selling.
Identify and report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager.
Perform any additional responsibilities as requested or assigned.