Customer Service Representative, Trainee

City of Vero Beach • Vero Beach, FL

4d • Onsite

About The Position

With continuous supervision, learns to assist customers with utility accounts; answer service-related questions, update and maintain account records; and perform related duties as assigned. The following duties have been provided as examples of the essential types of work that an employee in this job classification will be trained to perform. Management reserves the right to add, modify, change or rescind work assignments as needed.

Requirements

• Knowledge of City codes and department policies and procedures related to utility billing.
• Knowledge of basic math (addition, subtraction, multiplication and division).
• Knowledge of basic business accounting principles.
• Knowledge of effective customer service practices and techniques.
• Ability to maintain accurate log of customer account activity.
• Ability to follow written and oral instructions.
• Ability to use various office equipment including a personal computer and calculator.
• Ability to deliver effective customer service and utilize public relations techniques when responding to inquiries, complaints, or disputes.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
• Ability to communicate effectively, both orally and in writing.
• Graduation from High School or equivalent and one (1) year of cashier, bank teller or related experience involving customer service; or an equivalent combination of training and experience.

Responsibilities

• Answers customers questions about their account either in person or by phone; explain charges on the bills; discuss payment options to ensure continuation of service.
• Responds to customer inquiries; direct customers to the appropriate department for service.
• Participates in cross training in other areas within the Customer Service Division.
• Performs duties of co-workers as assigned to ensure continuity of operations during absences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED