Customer Service Representative - TMC
About The Position
As an integral team member of the Communications Division, the Customer Service Representative-TMC is responsible for communicating situational awareness in regards to navigating the State Highway System to the motoring public and serving to support those seeking additional information while traveling. The Department may require employees to perform functions beyond those contained in job descriptions. The Department may modify job descriptions based on Department needs. The Arkansas Department of Transportation is an "at will" employer.
Requirements
- The educational equivalent to a diploma from an accredited high school
- Experience in a customer service role.
- Effective writing and communication skills with strong knowledge and execution of proper grammar preferred.
- Ability to perform duties with an attention to detail and strong analytical skills as well as an attitude that is results-oriented and is driven to execute with a high level of accuracy.
- Meet minimum standards for certification by the Arkansas Crime Information Center (ACIC), including fingerprinting and police background investigation.
- A criminal background check will be required to determine suitability of employment, and failure to meet these standards may cause the applicant to be rejected or terminated from that position.
Nice To Haves
- Working knowledge of the latest version of Microsoft Office, IDriveArkansas.com and demonstrated social media skills preferred.
Responsibilities
- Field questions and provide information through the Department’s Traveler Information phone line.
- Transfer calls to internal and external stakeholders as appropriate.
- Monitor the Department’s Traveler Information site IDriveArkansas for developing delays and potential incidents on the State Highway System.
- Monitor the Department’s statewide network of live traffic cameras for enhanced visual verification of delays, incidents and closures on the State Highway System.
- Utilize the Department’s Social Media Management System to engage the public with real-time information for making informed decisions about navigating the State Highway System.
- Utilize the Department’s online chat program to communicate with the public seeking Traveler Information through this texting service.
- Provide support services for the Department’s general email inbox by researching, responding to and forwarding inquiries as appropriate.
- Provide user support for ACTIS (ARDOT Construction and Travel Information System) to both internal and external stakeholders.
- Provide traffic information updates to Division Head and others when needed for the purpose of updating the media as situations warrant.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
