Customer Service Representative - TMC

Arkansas Department of Transportation • Little Rock, AR

1d • Onsite

About The Position

As an integral team member of the Communications Division, the Customer Service Representative-TMC is responsible for communicating situational awareness in regards to navigating the State Highway System to the motoring public and serving to support those seeking additional information while traveling.

Requirements

• Educational equivalent to a diploma from an accredited high school.
• Experience in a customer service role.
• Effective writing and communication skills.
• Strong knowledge and execution of proper grammar preferred.
• Ability to perform duties with an attention to detail.
• Strong analytical skills.
• Attitude that is results-oriented and is driven to execute with a high level of accuracy.
• Working knowledge of the latest version of Microsoft Office.
• Working knowledge of IDriveArkansas.com.
• Demonstrated social media skills preferred.
• Meet minimum standards for certification by the Arkansas Crime Information Center (ACIC), including fingerprinting and police background investigation.
• A criminal background check will be required to determine suitability of employment, and failure to meet these standards may cause the applicant to be rejected or terminated from that position.

Nice To Haves

• Strong knowledge and execution of proper grammar
• Demonstrated social media skills

Responsibilities

• Field questions and provide information through the Department’s Traveler Information phone line. Transfer calls to internal and external stakeholders as appropriate.
• Monitor the Department’s Traveler Information site IDriveArkansas for developing delays and potential incidents on the State Highway System.
• Monitor the Department’s statewide network of live traffic cameras for enhanced visual verification of delays, incidents and closures on the State Highway System.
• Utilize the Department’s Social Media Management System to engage the public with real-time information for making informed decisions about navigating the State Highway System.
• Utilize the Department’s online chat program to communicate with the public seeking Traveler Information through this texting service.
• Provide support services for the Department’s general email inbox by researching, responding to and forwarding inquiries as appropriate.
• Provide user support for ACTIS (ARDOT Construction and Travel Information System) to both internal and external stakeholders.
• Provide traffic information updates to Division Head and others when needed for the purpose of updating the media as situations warrant.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees