Customer Service Representative Tier 1 (Hybrid Schedule MON-FRI)

S&S Activewear LLC • Bolingbrook, IL

9d • Hybrid

About The Position

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/Customer Service Representatives. The successful CSR will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with Team members within the customer service department. We are seeking highly motivated individuals with a commitment to excellent customer service.

Requirements

• Strong verbal and written communication skills.
• Must have basic math and computer skills.
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.

Nice To Haves

• Customer service experience preferred

Responsibilities

• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Accurately process transactions and educate customers on products and services via phone and chat communications.
• Promote and sustain positive relationships with both internal and external customers.
• Offer basic troubleshooting to customer including product knowledge, recommendations and problem resolution.
• Participates in assigned projects and consistently meet department goals.
• Support activities for the department as needed.

Benefits

• Vacation, Personal, and Sick time
• Medical, Dental, Vision, Life Insurance, and Disability coverage
• Flexible Spending Accounts
• 401(k) plan
• Discounts on brand‑name apparel
• Fun employee events
• Meaningful opportunities for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed