Customer Service Representative Tier 1
SPECIALIZED PACKAGING SOLUTIONS INC•Phoenix, AZ
•$21 - $23
About The Position
This role is responsible for managing customer orders, responding to inquiries, and resolving customer concerns. The representative will maintain accurate records, stay updated on product knowledge and company policies, and contribute to sales analysis. The position requires a high school diploma, computer proficiency, and excellent communication and problem-solving skills.
Requirements
- High School Diploma, general education degree, or equivalent
- Comfortable working with computers
- Microsoft Office
- Amtech ERP
- Business telephone etiquette
- 3 - 5 years experience in customer service
- Excellent communication skills, both verbal and written (Spanish a plus)
- Strong problem solving (conflict resolution) skills
- Ability to be patient and professional under challenging circumstances.
- Ability to multi-task and work in a fast-paced environment
- Understanding of Order to Cash process
Nice To Haves
- Spanish a plus
Responsibilities
- Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Work with internal teams on any customer concern and communicate any updates to customers in a timely manner.
- Maintain a positive, empathetic and professional attitude both internally and externally
- Ensure that appropriate actions are taken to resolve any customer concerns
- Keep accurate records of customer interactions, transactions, comments and issues.
- Understand and meet customer specific requirements within company guidelines and policies.
- Track issues reported and follow up with customers
- Maintain customer pricing in system
- Stay up to date on product knowledge and provide product specific feedback as needed.
- Stay updated on and comply with company initiatives and policies.
- Provide feedback on the efficiency of the customer service process.
- Understand patterns in customer orders and production/shipping
- Sales analysis – provide info by customer/item/time period
- Cover other CSRs or related positions as needed
- Sales order entry and oversight from Order to Invoice
- Logging/Following up issues in Excel or other platform provided
- Tracking, releasing and closing Blanket Purchase Orders
- Perform and provide sales analysis by customer/item/time period
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
