Customer Service Representative Tier 1
About The Position
This role is responsible for managing customer orders within the ERP system, including processing orders, tracking and closing blanket purchase orders, and handling returns. The representative will respond promptly to customer inquiries via various channels, coordinate with internal teams to provide order status updates, and maintain a positive and professional demeanor. Key aspects of the role include resolving customer concerns, accurately documenting interactions, understanding customer-specific requirements, staying updated on product knowledge and industry trends, and providing feedback on customer service processes.
Requirements
- High School Diploma, general education degree, or equivalent
- Comfortable working with computers
- Microsoft Office
- Amtech ERP
- Business telephone etiquette
- 1-3 years experience in customer service
- Excellent communication skills, both verbal and written
- Strong problem solving (conflict resolution) skills
- Ability to be patient and professional under challenging circumstances.
- Ability to multi-task and work in a fast-paced environment
Nice To Haves
- Spanish a plus
Responsibilities
- Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.
- Maintain a positive, empathetic and professional attitude both internally and externally
- Ensure that appropriate actions are taken to resolve any customer concerns
- Keep accurate records of customer interactions, transactions, comments and issues.
- Understand and meet customer specific requirements within company guidelines and policies.
- Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed.
- Stay updated on and comply with company initiatives and policies.
- Provide feedback on the efficiency of the customer service process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
