Customer Service Representative/Teller

Glacier Bancorp, Inc.•Spokane Valley, WA

4h•Onsite

About The Position

Our growing financial institution is seeking a full time Customer Service Representative/Teller to be an integral part of our Spokane Valley team. The successful candidate will be friendly, enthusiastic, knowledgeable CSR/Teller with strong customer service skills. This position is responsible for providing exceptional customer service while assisting customers with a variety of banking needs. As a member of the Wheatland Bank team, you will work with colleagues who value financial responsibility, collaboration, transparency, and leadership. Working for Wheatland Bank is a challenging and rewarding career for the best and brightest bankers.

Requirements

High School Diploma or Equivalent
Basic ten-key skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Professional verbal communication skills.
Ability to positively promote our organization to customers and co-workers.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to consistently be at work during scheduled shifts
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be capable of regular, reliable and timely attendance.
Must be capable of climbing / descending stairs in an emergency situation.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Nice To Haves

Cash Handling Experience Preferred
Customer Service Experience Preferred
Must have the ability to work in a professional and confidential manner.
Must be able to work extended hours or travel off site whenever required or requested by management.

Responsibilities

Processes retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form.
Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems.
Assists with night depository duties; logs; bags; processes deposits; makes change orders; issues receipts and returns bags to customers.
Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
Issues cashier’s checks.
Performs safe deposit duties by controlling access and assisting customers.
Receives and processes stop payment and hold orders.
Accepts loan payments.
Balances cash drawer daily and verifies cash being returned to the vault.
Provides effective customer service and assist in resolving problems within given authority.
Maintain records and logs; prepare wire transfers, and sort mail or reports as required.
Answers telephones and directs callers to proper Bank personnel.
May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, monthly audit reports, monthly audit certifications, etc.)
Processes traveler’s checks, ATM deposits, change orders and deposit slip corrections.
May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
Copy/scan/fax documents to files and distribute to appropriate personnel.