Customer Service Representative/Teller

Commercial Bank & Trust Co•Jackson, TN

About The Position

This role involves providing excellent customer service in a banking environment. Key responsibilities include handling financial transactions, opening accounts, and ensuring compliance with banking regulations. The position requires a positive attitude, strong communication skills, and the ability to work effectively with both customers and colleagues.

Requirements

High school diploma or equivalent
Previous experience working directly with the public is preferred

Nice To Haves

Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Excellent math skills
Trustworthiness and the ability to act with integrity
Tact and public relations expertise
Ability to work well with others

Responsibilities

Demonstrates a positive attitude.
Excellent customer service skills.
Cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks, completes CTRs as needed; and takes check orders.
Opens consumer and business accounts.
Balances debit cards daily.
Assist back up for ATM balancing daily.
Works courier schedule daily.
Assist with backup vault duties.
Complies with CIP requirements.
Possesses a helpful attitude with co-workers and customers.
Has prompt and regular attendance.
Uses RevQ daily and completes the tracking information.
Seeks expanded deposit and loan relationships with customers.
Maintain prompt and regular attendance.
Demonstrate a positive, helpful attitude with co-workers and customers.
Strives to improve efficiency in his/her work area through cost savings.
Perform other duties as assigned.
Completes all training assigned by HR, IT, Compliance, BSA, and supervisor on a timely basis.
Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.