Customer Service Representative, Supply Chain

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

The Enterprise Supply Chain Customer Service Representative will provide effective and efficient responses to inquiries from Sanford employees and vendors/contractors regarding supply chain purchasing, inventory control and accounts payable specific questions. This role requires great written and verbal customer service skills and the ability to investigate and troubleshoot inquiries. Pay starts at $19.00 with additional credit given for work experience relative to this role.

Requirements

Post secondary education or equivalent training in a healthcare or business related field is required.
Minimum one year of experience in providing customer service.
Must have knowledge of purchasing, inventory control and accounts payable practices and procedures.
Must have strong computer (Microsoft Excel, Microsoft Outlook) and reporting skills.

Nice To Haves

Bachelor's degree is preferred.

Responsibilities

Answer emails and incoming calls from all types of customers, while ensuring a high level of customer service and timely accurate responses to concerns.
Responsible to quickly assess the level of complexity of cases and provide resolution by identifying next steps.
Provide end-user support for employees interacting with supply chain systems including navigational questions, basic system issue resolution (e.g.,self-service), and escalation as applicable.
Leverage the knowledge, management and case management systems to effectively respond to, document, and monitor inquiries.
Identify opportunities to address common inquiries through improved knowledge management system content and improved case management methodologies.
Ensure compliance with all supply chain data security standards, as well as supply chain policies and procedures.
Ability to deliver high quality customer service consistently in a positive and professional manner.
Ability to follow strict policy guidelines.
Must have strong communication and listening skills, capability to deal effectively with dissatisfied customers and the ability to deal with ambiguity.
Flexibility to accommodate staff scheduling changes.
Ability to handle multiple customer requests in a timely manner.
Attention to detail (particularly with entering data).
Ability to follow standard operating procedures and scripts.