Customer Service Representative - Sample Fulfillment Associate, Flooring2

WSL, Inc • Kent, WA

2d

About The Position

Flooring2 is looking for a reliable, detail-oriented professional to join our team in Kent. As our Customer Service & Order Coordinator, you will be the "bridge" between our customers and our warehouse. This is not a typical call-center job; you will manage the entire customer journey-from the first phone call and mailing samples to processing final orders and managing basic accounts receivable.

Requirements

• Customer-First Mindset: You enjoy talking to people and can maintain a professional, calm demeanor even when solving problems.
• Detail-Oriented: You have a high degree of accuracy-especially when it comes to numbers, measurements, and invoice details.
• Physical Ability: You are comfortable being on your feet and able to lift/move flooring samples (up to 30 lbs) to prepare them for shipping.
• Tech Savvy: Familiarity with Microsoft Office (Outlook/Excel) and the ability to learn inventory management software quickly.
• Communication: Strong verbal and written skills for both sales support and billing inquiries.
• High School Diploma or equivalent required.
• 1–2 years of experience in customer service, office administration, or a retail environment
• Reliable transportation to our Kent location.
• Are you eager to learn?
• Do you have good communication skills?
• Are you self-motivated?
• Do you take pride in your work?
• Are you a hard worker with a positive, can-do attitude?

Nice To Haves

• home improvement experience is a plus!

Responsibilities

• Customer Communication: Answer incoming phone calls and manage the general company email inbox, providing prompt and helpful responses to inquiries.
• Order Fulfillment: Accurately enter and place customer orders into our system, ensuring product codes and measurements are correct.
• Sample Logistics: Physically pull requested flooring samples from our showroom/warehouse and prepare them for mailing to customers.
• Billing Support: Perform basic Accounts Receivable tasks, including reaching out to clients for payment updates and assisting with collection reminders.
• General Support: Work closely with the warehouse team to confirm stock levels and update customers on delivery timelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED