About The Position
Flooring2 is looking for a reliable, detail-oriented professional to join our team in Kent. As our Customer Service & Order Coordinator, you will be the "bridge" between our customers and our warehouse. This is not a typical call-center job; you will manage the entire customer journey-from the first phone call and mailing samples to processing final orders and managing basic accounts receivable.
Requirements
- Customer-First Mindset: You enjoy talking to people and can maintain a professional, calm demeanor even when solving problems.
- Detail-Oriented: You have a high degree of accuracy-especially when it comes to numbers, measurements, and invoice details.
- Physical Ability: You are comfortable being on your feet and able to lift/move flooring samples (up to 30 lbs) to prepare them for shipping.
- Tech Savvy: Familiarity with Microsoft Office (Outlook/Excel) and the ability to learn inventory management software quickly.
- Communication: Strong verbal and written skills for both sales support and billing inquiries.
- High School Diploma or equivalent required.
- 1–2 years of experience in customer service, office administration, or a retail environment
- Reliable transportation to our Kent location.
- Are you eager to learn?
- Do you have good communication skills?
- Are you self-motivated?
- Do you take pride in your work?
- Are you a hard worker with a positive, can-do attitude?
Nice To Haves
- home improvement experience is a plus!
Responsibilities
- Customer Communication: Answer incoming phone calls and manage the general company email inbox, providing prompt and helpful responses to inquiries.
- Order Fulfillment: Accurately enter and place customer orders into our system, ensuring product codes and measurements are correct.
- Sample Logistics: Physically pull requested flooring samples from our showroom/warehouse and prepare them for mailing to customers.
- Billing Support: Perform basic Accounts Receivable tasks, including reaching out to clients for payment updates and assisting with collection reminders.
- General Support: Work closely with the warehouse team to confirm stock levels and update customers on delivery timelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
