Associate Customer Service Representative
About The Position
Join Wells Fargo at an exciting time of growth and innovation. We’re looking for individuals eager to be part of an inclusive workforce and build a meaningful, long-term career. In this role, you’ll be supported and mentored by experienced team members as you learn the business and develop professionally. Our Neurodiversity & Disability Employment expands access to highly skilled talent by creating more accommodating and accessible hiring practices. The program provides education, professional support, and ongoing resources to enrich the employee’s experience. Hiring activities include two days of interactive workshops, a skills assessment, and a one‑on‑one discussion with a hiring manager. Wells Fargo is seeking an Associate Customer Service Representative in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
Requirements
- 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Strong customer service skills with the ability to listen, gather information, and resolve issues
- Ability to perform well in a fast‑paced, metric‑driven call center environment
- Experience resolving complex issues through written and verbal communication
- Ability to meet or exceed goals while navigating multiple systems and searching for information effectively
- Knowledge of internet, mobile, and social media technology
Responsibilities
- Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services via phone in a fast-paced, high-volume environment
- Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
- Regularly receive direction from supervisor and escalate questions and issues to more senior employees
- Interact with team on basic information, plus internal or external customers
Benefits
- Dedicated, hands-on, and guided onboarding
- Job coaching to support both new hires and managers in their professional development
- Workplace buddy to ease the transition into Wells Fargo’s culture and environment
- Education and awareness programs for all employees and hiring managers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
