Customer Service Representative – Sales | $17/hr + Commission

Alorica•Miami Lakes, FL

1d•Onsite

About The Position

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Requirements

High school diploma or GED
6+ months of customer service experience
Strong computer navigation skills
Solid business and sales knowledge
Conversational, patient, and confident communication style with a positive attitude
Ability to build rapport quickly, overcome objections, and effectively influence customers to drive sales

Nice To Haves

Sales experience
Experience in industries such as insurance, real estate, or other commission-based sales environments
Must not be on any corrective action or performance plans
Must have held your current position for 6+ months
Must have relevant industry/program experience

Responsibilities

Guide customers through questions, concerns, or challenges they encounter while using the product or service.
Listen actively to understand the root of the issue and provide clear, effective solutions.
Record detailed call information for auditing, reporting, and follow-up purposes.
Maintain and update customer records to ensure accurate and current information.
Identify opportunities to introduce customers to new or enhanced services that meet their needs.
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
Engage with potential customers, transforming every call into a meaningful sales opportunity.
Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.
Promote and sell products by clearly highlighting their features and benefits, driving customer excitement.

Benefits

Performance-based bonus potential
Complimentary coffee available
Free on-site parking
Dedicated break rooms for rest and relaxation
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs