Customer Service Representative-Sales

Bluefors • Syracuse, NY

1d • $20 - $29 • Onsite

About The Position

We are looking for a Customer Service Representative to join our team at Bluefors. In this role, you will support customer interactions by processing requests, generating quotations, and ensuring accurate order handling, all while delivering a high level of service. This is a great opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to contribute to a growing and innovative organization.

Requirements

• High school diploma or general education degree (GED), or equivalent combination of education and experience
• Six months to one year of related experience in customer service or administrative role preferred
• Strong customer/client focus with the ability to build and maintain relationships
• Excellent time management and organizational skills
• Strong interpersonal and communication skills, both written and verbal
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office and Outlook, with basic data entry and processing skills
• Ability to read and interpret documents such as procedures, manuals, and instructions
• Strong attention to detail and commitment to accuracy
• Dependability and adaptability in a fast-paced environment
• Commitment to safety and alignment with company Leadership Principles and workplace competencies
• Excellent command of English, both written and spoken

Nice To Haves

• Associate degree or coursework from a two-year college or technical school preferred
• Experience working with ERP systems and CRM software
• Bilingual or multilingual communication skills
• A proactive approach to problem-solving and customer support
• Ability to identify process improvements and contribute ideas
• Strong organizational skills and ability to manage multiple priorities
• A team-oriented mindset with a collaborative approach to work
• Flexibility and adaptability in a dynamic work environment
• A positive attitude and strong alignment with company values, including safety, diversity, and organizational effectiveness

Responsibilities

• Provide timely and accurate information regarding customer order status and product inquiries
• Process customer orders and order changes in accordance with established policies and procedures
• Collaborate cross-functionally to resolve customer needs and issues
• Provide timely feedback regarding customer concerns
• Perform export compliance screenings in accordance with company policies
• Review purchase orders, contracts, and terms and conditions for accuracy and compliance
• Perform additional duties as assigned

Benefits

• Support of a highly skilled and growing organization
• Opportunity for professional growth
• Dynamic, enthusiastic, and collaborative team environment
• Multicultural work environment with room to grow
• Opportunity to use potential and further develop skills

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED