Customer Service Representative – Sales & Product Specialist

Steele Rubber Products • Denver, NC

1d • Hybrid

About The Position

Steele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solution for the automotive, RV, and marine aftermarket audience. With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care. As a Customer Service Representative - Sales & Products Specialist, you’ll support customers and help convert questions into the right purchase decisions by pairing service excellence with consultative selling.

Requirements

• High school diploma or equivalent
• 4+ years in customer service, sales, or a blended customer-facing role
• Demonstrated ability to influence purchasing decisions
• Strong written/verbal communication and relationship-building skills
• Comfortable learning and explaining technical/specialty products
• Proficiency with CRM/order tools and Microsoft Office; able to calculate discounts/percentages

Responsibilities

• Serve as the primary contact via phone, email, and chat
• Resolve inquiries and issues with professionalism and accuracy
• Enter and manage orders; process returns, exchanges, and credits
• Proactively follow up on quotes, prior purchases, and open opportunities
• Identify upsell/cross-sell options and support promotions to help meet team sales goals
• Build product knowledge, stay current on updates, and share customer feedback internally

Benefits

• Medical insurance
• 401(k)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED