Customer Service Representative (RTA)

Cubic Corporation • Amherst, NY

3d

About The Position

Provides service to customers who require assistance with issues involving travel in the Chicago area. Responsible for providing professional, knowledgeable and courteous call support to all patrons and transit operators. This position typically works under close supervision and direction.

Requirements

• High school degree, or equivalent, plus 1-2 years of related experience; Customer Service/Call Center preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast paced environment.
• Able to work and respond in a high volume situation.
• Willing to work extended hours.
• Ability to type 40 plus word per minute (WPM).
• Proficient in Microsoft Office.

Nice To Haves

• Some college coursework preferred.

Responsibilities

• Answers all incoming phone calls from customers related to travel information.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Initiates outbound call as needed.
• Performs other duties as assigned.

Benefits

• Cubic offers medical, dental and vision insurance, company-paid disability (company continues full pay and benefits for up to six weeks), life insurance options, critical illness and accident coverages, Flexible Spending Accounts, a pre-paid legal plan, travel accident insurance, an award-winning well-being program which includes an employer-funded lifestyle spending account, up to six weeks of paid parental leave, and a 401k Retirement Plan with a company match.
• Employees can also take advantage of backup childcare, pet care, pet insurance, virtual tutoring, and a tuition reimbursement program.
• Many locations follow a 9/80 work schedule with time-off policies to help encourage employees to take time for rest and relaxation.
• Full-time salaried employees are eligible to participate in Cubic’s flexible time-off arrangement.
• Part-time and hourly employees accrue paid time-off (PTO)/Sick leave at a rate of 5.23 hours bi-weekly.
• Lastly, Cubic provides its employees 11 paid holidays throughout the calendar year.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED