Customer Service Representative

Veterans Guardian VA Claim Consulting•Pinehurst, NC

10d•Onsite

About The Position

We are seeking a highly organized and detail-oriented individual to join our team in a high-volume client support role. As a Customer Service Representative, you will be the first line of contact for veterans reaching out for assistance. This role requires managing a steady stream of incoming calls, updating and maintaining veteran information through our Customer Relationship Management (CRM) software, coordinating appointment scheduling, and ensuring each veteran client has complete and accurate documentation. You will also maintain internal contact directories, support onsite guest needs, and act as a key liaison for both internal teams and external contacts.

Requirements

Confident and professional phone communication skills
Demonstrated computer proficiency
Comfortable navigating Google G-Suite applications (Docs, Sheets, Gmail, Calendar, etc.)
Average or above-average typing speed and accuracy
Ability to quickly learn company structure, policy, and departmental functions
Must gain working knowledge of the VA Claims process and our company’s consulting services

Nice To Haves

Preference given to Veterans or Spouses of Veterans to better connect with our clients

Responsibilities

Professionally handle and route a high volume of inbound calls
Update veteran interactions and progress in the Salesforce CRM with detailed notes
Schedule appointments and coordinate calendars for multiple team members
Exhibit strong organizational and multitasking skills while supporting various teams
Ensure documentation for each veteran client is complete and accurately maintained
Keep internal directories and contact records current
Serve as the central communication point for internal departments and external partners