Call Center Workforce RTA

Corpay • Wichita, KS

16h • Remote

About The Position

Corpay is currently looking to hire a Call Center Workforce RTA within our Lodging division. This position falls under our Airlines line of business and is located in Wichita, KS.
In this role, you will be responsible for real-time monitoring and management of call center staffing, ensuring service level agreements (SLAs) are consistently met through effective intraday workforce management. You will report directly to Manager Workforce Management and regularly collaborate with the operations and workforce management teams.
As a Call Center Workforce RTA, you will be expected to work in a remote environment. Corpay will set you up for success by providing:
Assigned workspace in Wichita, KS office
Company-issued equipment
Formal, hands-on training

Requirements

• 0–1 years of equivalent experience
• Strong problem-solving skills with the ability to identify root causes and recommend solutions
• Ability to thrive in a fast-paced environment with changing priorities
• Strong Excel skills required
• Working knowledge of Microsoft Office applications, including Word, Outlook, and PowerPoint
• High attention to detail with strong organizational skills

Nice To Haves

• Previous contact center Workforce Management experience preferred

Responsibilities

• Monitoring agent status in real time using CMS and NICE WFM systems
• Managing call volume, daily attendance, and break schedules to ensure optimal staffing levels
• Monitoring inbound operations to support service level performance, including call volume, project lists, and pending lists
• Producing hourly and bi-hourly intraday performance reports
• Managing real-time schedule adjustments, including break and lunch optimization
• Partnering closely with operations teams to analyze performance and improve delivery processes
• Supporting the creation and tracking of service metrics and performance targets
• Identifying opportunities for process improvements and service enhancements
• Assisting with projects and additional duties as assigned

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed