Customer Service Representative (RTA)

Cubic • Amherst, NY

1d

About The Position

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Summary: Provides service to customers who require assistance with issues involving travel in the Chicago area. Responsible for providing professional, knowledgeable and courteous call support to all patrons and transit operators. This position typically works under close supervision and direction.

Requirements

• High school degree, or equivalent, plus 1-2 years of related experience; Customer Service/Call Center preferred.
• Must be a good team player.
• Must possess a positive attitude.
• Must excel in a fast paced environment.
• Able to work and respond in a high volume situation.
• Willing to work extended hours.
• Ability to type 40 plus word per minute (WPM).
• Proficient in Microsoft Office.

Nice To Haves

• Some college coursework preferred.

Responsibilities

• Answers all incoming phone calls from customers related to travel information.
• Performs all assigned tasks as quickly and accurately as possible.
• Follows all established policies, procedures and written/verbal instructions.
• Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
• Initiates outbound call as needed.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED