Customer Service Representative - Reception
EVCHC Website•Pomona, CA
•Onsite
About The Position
The Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.
Requirements
- High school diploma or equivalent
- Excellent customer service skills, including good phone manners to care for patients and guests continually.
- 1-2 years experience working in a healthcare environment
- Must possess high-level computer skills, keyboarding basic Windows, and accurate data entry.
- Must be bilingual in English and Spanish with excellent language and communication skills.
Responsibilities
- Provides exceptional customer service continually to enhance the patient/staff experience.
- Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
- Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system.
- Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
- Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
- Assists patients with filling out forms.
- Enter patient information, and scan documents (consent forms, health history forms, etc.).
Benefits
- medical
- dental
- vision
- defined contribution retirement plan
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
