Customer Service Representative - Property Management

Invitation Homes • Charlotte, NC

4d • Onsite

About The Position

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities: Assisting residents in person or over the phone in a well-mannered and professional way Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience Completing resident welcome calls and emails to help ensure a seamless move-in experience Assisting in processing Public Housing Agency applications and communicating with the Housing Authority Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations Reviewing and working through all action items on applicable task list

Requirements

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe
• Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Nice To Haves

• experience using property management software is helpful

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Benefits

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED