Customer Service Management - Field Service Representative

GE Aerospace

1d•$110,000 - $146,300•Remote

About The Position

The lead Military Field Service Representative will provide on-site technical assistance to Military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the customer and engineering, the FSR will support the overhaul, management, repair, installation, and maintenance of various commercial derivative military engine programs including but not limited to the F103 and CFM56. This position is part of our Field Services and Maintenance organization supporting military customers operating commercial-derivative military engine programs, including (but not limited to) F103 and CFM56. The role is based in Maryland (Other MD, US) and provides on-site customer support, interfacing directly with customer maintenance teams and GE Aerospace engineering and factory organizations to deliver contractual and business objectives. The Lead Military Field Service Representative (FSR) provides on-site technical assistance to military organizations to meet both contractual commitments and business objectives. Acting as a key liaison between the customer and GE Aerospace engineering and factory teams, the FSR supports the overhaul, management, repair, installation, and maintenance of assigned propulsion system programs. This role requires strong hands-on technical capability, disciplined troubleshooting, and the ability to coach and influence customer teams to improve maintenance effectiveness, readiness outcomes, and overall customer experience.

Requirements

Bachelor’s degree from an accredited college or university OR a high school diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative
Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products
Highly mobile to meet the needs of the customer, program and the business.
Currently possess or provide verified evidence to achieve a YW Level of USG Clearance as this position supports a highly classified program.

Responsibilities

Interpret technical data and instructions to support maintenance and troubleshooting execution.
Provide technical assistance identifying special tools and proper use of tooling and handling equipment.
Recommend and develop local, informal training in support of maintenance and troubleshooting tasks; identify training gaps and needs.
Review reported malfunctions, assist with fault isolation and root cause analysis, and provide support to resolve maintenance issues.
Evaluate effectiveness of maintenance actions to improve practices and reduce repeat issues.
Assist the customer with logistics tasks including work scope reviews, maintenance scheduling, data recording, and hardware tracking/availability.
Apply analytical tools to support root cause analysis, issue resolution, and trend identification to improve reliability and maintenance performance.
Demonstrate best methods for disassembly, repair, and assembly of engines and engine components, with strong focus on safety and quality.
Serve as primary liaison between customer and GE Aerospace personnel for maintenance, logistics, and operational task coordination.