Customer Service Representative - Product Support Specialist - Hybrid

TEKsystems•El Paso, TX

8d•$22 - $22•Hybrid

About The Position

In this role, you will serve as a front-line Support Specialist for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on company technology, and more. You carry the weight of the company's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help business clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Requirements

customer service
communication and writing skills
troubleshooting
typing
technical skills
Comfortable working in a metrics-driven call center environment
Clear and easy to understand communication style, both over the phone and in writing