Customer Service Representative / Pet Care Attendant - Salem, NH
About The Position
Salem Animal Hospital is hiring a Pet Care Attendant / Customer Service Representative. This full-time position offers a competitive salary based on experience and skill set, with a flexible schedule of 4-5 days per week, and no nights, weekends, or holidays. The role is cross-trained in both front desk and pet care responsibilities, allowing the individual to make a difference for clients, patients, and the team. The hospital is a five-doctor small animal practice committed to excellent medicine, exceptional client service, training, and a positive team culture. They are looking for someone who loves animals, enjoys working with people, and is a team player in a fun, supportive, collaborative, and fast-paced environment.
Requirements
- Dependable, compassionate, eager to learn, and ready to contribute to the team
- Genuine love for animals and their well-being
- Enjoys teamwork and contributing to a positive workplace
- Excellent verbal and written communication skills
- Comfortable interacting with clients in person and over the phone
- Ability to stay organized and positive in a busy, fast-paced environment
- Strong attention to detail
- Dependable and compassionate
- Willing to learn and grow
- Comfortable being cross-trained in both customer service and pet care responsibilities
- Ready to jump in and support teammates when needed
Nice To Haves
- Veterinary or customer service experience
Responsibilities
- Greet clients and provide friendly, professional customer service
- Answer and manage a high volume of phone calls
- Schedule appointments and assist clients with questions and requests
- Maintain accurate patient records
- Document client communications
- Prioritize responsibilities and manage competing needs in a busy environment
- Provide compassionate and attentive care to hospitalized patients
- Maintain clean, safe, and organized kennel areas
- Monitor patients and communicate concerns to the appropriate veterinary team members
- Follow hospital protocols for patient care, sanitation, and safety
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Free or discounted lab work for all employee pets
- Pet food discount program
- Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- Sick Time / Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
