Customer Service Representative - Patient Registration
About The Position
Ascension Columbia St. Mary's Milwaukee on River Woods Pkwy is seeking a Customer Service Representative for Patient Registration. This role is an opportunity to start a meaningful career in healthcare, even without prior experience. R1, a leading provider of technology-driven solutions for the healthcare industry, offers a mission-driven environment where advanced technology meets real-world service to create exceptional patient experiences. As a Customer Service Representative, you will be the first point of contact for patients checking into the hospital, assisting them with the registration process, answering questions with compassion, and gathering accurate information in a fast-paced setting. This role is designed to be a launchpad for a growing healthcare career, with comprehensive training provided.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
