Customer Service Representative-Patient Registration

R1 RCM•Kyle, TX

1d•Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative (Patient Registration), you’ll work to help our patients check into the hospital. It’s a fast-paced, high-volume department, and you’ll be the person patients rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly, but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type accurately and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries, especially in the emergency room area. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check before hire.

Requirements

High School Diploma or GED
Excellent customer service experience
Ready to work in a very fast-paced, high-stress environment
Basic computer multitasking and typing skills are required
Up to date on all vaccinations
Pass a drug test
Pass a background check

Nice To Haves

Previous Insurance Verification is preferred
Healthcare experience required

Responsibilities

Working on computers and answering phones to intake information in a busy, high-volume, stressful Emergency Department of the Children's Hospital.
Working across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
Comfortable working across multiple programs and typing as quickly as patients can talk.
Working around clinicians interrupting the registration process for emergent clinical care.
Helping people who may be very ill or worried.
Listening carefully to patients to ease their anxiety.
Asking follow-up questions and building rapport in real time.
Fast-paced work environment, on your feet assisting patients in completing their registration.
Collecting patient and insurance information, understanding variations in health plans and coverage through training.
Working quickly and expecting the unexpected.