Customer Service Representative - Patient Registration
About The Position
Ascension St. Thomas Midtown Hospital is seeking a Customer Service Representative for Patient Registration. R1, a leading provider of technology-driven solutions for hospitals, health systems, and medical groups, is hiring for this role. R1 combines expertise in revenue cycle management with advanced technology, including analytics, AI, and intelligent automation, to enhance patient experiences and financial performance. As a Customer Service Representative, you will be the initial point of contact for patients during the hospital check-in process, assisting them with registration, answering questions, and gathering information in a fast-paced environment. No prior healthcare experience is necessary, as comprehensive training will be provided, offering a strong foundation for a career in healthcare.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
