Customer Service Representative - Patient Registration

R1•Jacksonville, FL

2d•Onsite

About The Position

Join R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, answer questions with confidence, clarity, and compassion, and gather accurate information quickly in a fast-paced environment. No healthcare background is required, as R1 provides comprehensive training. This role is described as a fantastic launchpad for a growing healthcare career, offering the opportunity to learn healthcare from the ground up, gain valuable knowledge and skills, and experience a fast-paced, dynamic work environment. You will be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time