Customer Service Representative - Patient Registration

R1 RCM•Evansville, IN

10d•Onsite

About The Position

Ascension St. Mary's Health Evansville is seeking a Customer Service Representative for Patient Registration. This role is available in Part Time, PRN as needed, and Full Time opportunities. R1, a leading provider of technology-driven solutions for the healthcare industry, is looking for individuals to join their mission-driven team. The company combines deep expertise with an advanced technology platform to transform the patient experience and financial performance of healthcare providers. As a Customer Service Representative, you will be the first point of contact for patients checking into the hospital, guiding them through the registration process, answering questions with compassion, and gathering accurate information in a fast-paced environment. No prior healthcare experience is necessary, as comprehensive training will be provided, making this role an excellent starting point for a career in healthcare.

Requirements

High School Diploma or GED
Strong customer service experience
Ability to pass background check, drug test, and meet vaccination requirements

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time