Customer Service Representative - Patient Registration

R1•Salt Lake, UT

1d•Onsite

About The Position

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. Location: Intermountain LDS Hospital, Salt Lake City, UT. Shift: Monday - Friday, 5:00am – 1:30pm, No weekends. LDS Lobby Central Registration. Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the industry leader transforming how hospitals and health systems support patients with cutting‑edge technology, automation, and compassionate human care. At R1, you’ll be part of a mission-driven team that blends advanced technology with real‑world service to create exceptional patient experiences. As a Customer Service Representative in Patient Registration , you will be the first friendly face patients meet when they check into the hospital.

Requirements

High School Diploma or GED
Strong customer service experience

Nice To Haves

Medical or healthcare experience (but not required!)

Responsibilities

Help patients navigate the registration process
Answer questions with confidence, clarity, and compassion
Gather accurate information quickly in a fast-paced environment
Build trust with patients during moments when they may be scared, confused, or overwhelmed
Work across multiple computer systems to register patients efficiently
Answer phones and gather information quickly and accurately
Assist patients who may be ill, anxious, or confused
Navigate diverse insurance plans and coverage details (with training!)
Adapt to interruptions from clinical teams during urgent care situations
Build rapport and ease patient concerns in real time