Customer Service Representative - Patient Registration
About The Position
Ascension St. Vincent Anderson Hospital is seeking a Customer Service Representative for Patient Registration. This role is crucial as you will be the first point of contact for patients checking into the hospital. You will assist patients with the registration process, answer their questions with confidence and compassion, and gather accurate information efficiently in a fast-paced environment. This position is ideal for individuals looking to start a meaningful career in healthcare, even without prior experience, as comprehensive training will be provided. R1, the company hiring, is a leading provider of technology-driven solutions for hospitals and health systems, focusing on transforming the patient experience and financial performance.
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Nice To Haves
- Medical or healthcare experience (but not required!)
Responsibilities
- Help patients navigate the registration process
- Answer questions with confidence, clarity, and compassion
- Gather accurate information quickly in a fast-paced environment
- Build trust with patients during moments when they may be scared, confused, or overwhelmed
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
