Customer Service Representative & Parker Store Associate

Wilson Company•Texarkana, AR

1d•$19 - $23•Onsite

About The Position

The Customer Service Representative & Parker Store Associate supports daily Parker Store operations by delivering excellent customer service and assisting with sales transactions, hose assembly, inventory activities, and general store upkeep. This role serves as a key point of contact for walk-in customers and providing support to the Customer Service Team while maintaining high standards of safety, accuracy, and professionalism.

Requirements

Strong communication and customer service skills with a professional demeanor.
Mechanical aptitude with the ability to troubleshoot and solve application issues.
Strong problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced, team-oriented environment.
High level of attention to detail and accuracy.
Ability to build and maintain long-term customer relationships.
Willingness and ability to continuously improve product knowledge.
Working knowledge of basic computer programs and systems.
High school diploma or equivalent required.
Minimum of two (2) years of experience with fluid power or motion control products required.
Minimum of two (2) years of experience assembling hydraulic hoses.
Demonstrated ability to communicate effectively and make sound decisions.
Valid driver’s license and acceptable motor vehicle record required.

Responsibilities

Provide exceptional customer service to all Parker Store guests.
Process customer orders accurately and efficiently.
Solve application problems for counter customers and recommend appropriate solutions.
Respond to customer inquiries regarding pricing, availability, product information, and technical support.
Assemble hydraulic hoses and related products per customer and specification requirements.
Maintain solid product knowledge, including competitive product crossovers.
Diagnose customer needs and provide honest, trustworthy product recommendations.
Maintain and follow all cash and credit handling procedures.
Purchase parts for rush orders and expedite items as needed to meet customer timelines.
Process customer returns and resolve order processing issues.
Load and maintain customer part number cross-references and specific customer pricing information.
Utilize printed and online vendor resources to support customer needs.
Keep product data, reference materials, and literature up to date.
Assist with cycle counts, housekeeping, and general store organization.
Actively work to develop and improve customer service and technical skills.
Ensure compliance with all company policies, procedures, and safety standards.