Customer Service Representative & Parker Store Associate
About The Position
The Customer Service Representative & Parker Store Associate supports daily Parker Store operations by providing excellent customer service and assisting with sales transactions, hose assembly, inventory activities, and general store upkeep. The role is a key point of contact for walk-in customers and supports the Customer Service Team while maintaining high standards of safety, accuracy, and professionalism. The position involves answering customer questions, processing orders and returns, troubleshooting application issues, recommending products, assembling hydraulic hoses, and supporting inventory and store organization. Employment is contingent upon successful completion of a background check and drug screening, an acceptable motor vehicle record, and possession of a valid driver’s license before the start date.
Requirements
- High school diploma or equivalent.
- At least two years of experience with fluid power or motion control products.
- At least two years of experience assembling hydraulic hoses.
- Strong communication and customer service skills and a professional demeanor.
- Mechanical aptitude and the ability to troubleshoot and solve application issues.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High level of attention to detail and accuracy.
- Ability to build and maintain long-term customer relationships.
- Willingness and ability to continuously improve product knowledge.
- Working knowledge of basic computer programs and systems.
- Demonstrated ability to communicate effectively and make sound decisions.
- Valid driver’s license and acceptable motor vehicle record.
Responsibilities
- Provide exceptional customer service to Parker Store guests.
- Process customer orders accurately and efficiently.
- Solve application problems for counter customers and recommend appropriate solutions.
- Respond to customer inquiries regarding pricing, availability, product information, and technical support.
- Assemble hydraulic hoses and related products according to customer and specification requirements.
- Maintain product knowledge, including competitive product crossovers.
- Diagnose customer needs and provide honest, trustworthy product recommendations.
- Follow cash and credit handling procedures.
- Purchase parts for rush orders and expedite items as needed to meet customer timelines.
- Process customer returns and resolve order processing issues.
- Load and maintain customer part number cross-references and specific pricing information.
- Use printed and online vendor resources to support customer needs.
- Keep product data, reference materials, and literature up to date.
- Assist with cycle counts, housekeeping, and general store organization.
- Actively develop and improve customer service and technical skills.
- Comply with company policies, procedures, and safety standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
