Nott Parker Store Representative

Human Resources•Burnsville, MN

1d•$43,680 - $54,080•Onsite

About The Position

Nott Company is looking for a Nott Parker Store Representative who enjoys working with people, solving problems, and learning how things work. Our customers rely on us when a machine, truck, or piece of equipment is down and they need the right part or a quick solution. You'll be the person they turn to for help finding the right hose, connector, adapter, or other component to get the job done.

Requirements

High school diploma or GED required.
Strong mechanical aptitude and a natural curiosity about how things work.
A willingness and ability to learn technical products, applications, and terminology.
Strong problem-solving skills and the ability to think through customer needs.
Excellent communication and interpersonal skills.
A genuine commitment to providing exceptional customer service.
Strong attention to detail and organization.
Basic computer skills and the ability to learn systems such as Microsoft Office, Teams, and ERP software.
Ability to read and understand basic technical information, drawings, or specifications; training will be provided.
Ability to lift up to 50 pounds.

Nice To Haves

Technical or fluid power education is a plus, but not required.
Customer service experience in a retail, business-to-business, automotive, industrial, manufacturing, or technical environment is preferred.

Responsibilities

Deliver outstanding customer service to customers at the counter, by phone and email.
Listen to customer needs, ask the right questions, and help identify the right product or solution for their application.
Learn to identify, cross-reference, and recommend parts, hoses, fittings, adapters, and other technical products.
Enter orders, process invoices and customer payments, and troubleshoot order issues.
Assist customers with will-call orders, paperwork, part pulling, and packaging as needed.
Learn to fabricate hose assemblies to meet customer requirements.
Use online catalogs, product resources, and other tools to research products and find solutions.
Help troubleshoot application issues and provide product recommendations.
Build strong customer relationships and support customer retention efforts.
Assist the Customer Service team with fulfilling customer orders as needed.
Keep the store, showroom, and product displays clean, organized, stocked, and customer-ready.
Support new product displays and marketing initiatives.
Complete required reports accurately and on time.
Perform other duties as needed.