Customer Service Representative - Order Desk (Night Shift)

The Butcher Shoppe • Toronto, ON

1d • CA$20 - CA$25 • Onsite

About The Position

The Order Desk position is responsible for ensuring smooth and efficient order processing while delivering exceptional service to customers. This role involves managing customer inquiries, processing orders, and providing product recommendations, all while utilizing industry-standard tools to ensure timely and accurate order fulfillment. The ideal candidate will be a proactive communicator, detail-oriented, and dedicated to maintaining high standards of customer satisfaction. If you come from a hospitality, restaurant, or food service background, you’ll find your people skills and grace under pressure are exactly what make this role click. The Order Desk team plays a critical role in maintaining customer loyalty and supporting the business’s operational efficiency.

Requirements

• Customer Service or Order Desk experience preferred
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Excellent communication skills and a professional demeanor
• Ability to work under pressure, prioritize tasks, and adapt to a fast-paced, rapidly changing environment
• Candidates must be available to work evenings, nights, and weekends

Nice To Haves

• Hospitality, restaurant, or food service background

Responsibilities

• Deliver exceptional customer service by responding to inquiries and addressing concerns via phone and email in a timely and professional manner.
• Process customer orders accurately by entering them into the system and ensuring proper documentation.
• Assess customer needs and provide personalized recommendations for products that best suit their requirements.
• Manage the flow of incoming orders, ensuring all orders are efficiently processed, tracked, and fulfilled in accordance with company standards.
• Respond to customer questions and resolve any issues, providing clear and helpful information.
• Acquire in-depth knowledge of products to effectively assist customers and answer any related inquiries.
• Utilize and navigate the industry-specific order management system (FDS) to maintain accurate order records and streamline order fulfillment processes.

Benefits

• Full-time barista on staff - enjoy barista-made coffee and espresso drinks throughout your shift.
• Generous employee discount - take home premium, restaurant-quality meats and products at a fraction of retail price.
• Consistent full-time hours & reliable schedule - steady 40-hour weeks and predictable shifts.
• Room to grow - a people-first, family-run business with 40 years of steady growth and real opportunities to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed