Customer Service Representative/Operations

Reliabank Dakota•Estelline, SD

2d•Onsite

About The Position

Provide a variety of efficient and courteous client services. Provide a source of personal banking services including teller and customer services. Refer clients to appropriate individuals for other bank services as necessary. Support the Operations group with data entry and assistance across several areas.

Requirements

High School diploma or equivalent required.
2-3 years of related customer service experience preferred.
Occasional travel to other branches required.

Responsibilities

Conduct a variety of banking transactions including, but not limited to deposits, withdrawals, money orders, loan transactions, certificates of deposit and IRA’s.
Perform services in accordance with bank standards, policies and procedures.
Greet and assist customers as they enter the bank.
Answer the phone according to Reliabank standards.
Explain services and answer any questions customers may have.
Refer customers to other bank personnel when appropriate.
Open new accounts as needed in accordance with bank standards, policies, and procedures. This may include demand deposit accounts, certificates of deposit, safe deposit boxes, IRAs, and/or debit cards.
Prepare and maintain the bank lobby area for business.
Record night and mail deposits.
Maintain a balanced cash drawer and assist other CSRs in the rotation of running proof multiple times throughout each day.
Cross-sell bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to appropriate bank personnel.
Other duties as assigned.