Customer Service Representative – Office Management Career Path

Arrow Exterminators•Winston-Salem, NC

2d•$18 - $22•Onsite

About The Position

Arrow Exterminators is looking to hire a full-time Customer Service Representative - Office Management Career Path to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. This opportunity is ideal for someone who is looking to build a career with Arrow and has an interest in developing their skills toward a potential future Office Manager opportunity. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

Requirements

Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) workweek
Willing to work minimal overtime as needed
Previous customer service or administrative experience preferred

Nice To Haves

Interest in professional growth and future leadership opportunities
Strong organizational and time-management skills
Ability to prioritize multiple responsibilities in a fast-paced environment
Strong written and verbal communication skills
Ability to learn new systems and processes
Self-motivated with a willingness to take on additional responsibilities

Responsibilities

Serve as the first point of contact for any of our internal or external customers.
Act as a detective to determine any problem and find a solution to every issue.
Assist in scheduling a service, taking a payment, or updating customer files.
Connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
Work in a team atmosphere that strives to meet the service center's goals each month.
Gain greater exposure to Service Center operations and develop skills that could support future growth into an Office Manager position.
Learn more about office operations, customer account management, scheduling, reporting, team support, and the day-to-day administrative needs of the Service Center.