Customer Service Representative/Office Administrator

The Killers Pest Control•Portland, OR

3d•Onsite

About The Position

The Killers Pest Control is looking for a motivated Customer Service Representative/Office Administrator to join their high-energy, onsite call center team. This is an in-person role where you’ll collaborate closely with colleagues, stay connected to daily operations, and make an immediate impact helping protect families from pests, all while upholding the company's core values: family focus, passion, commitment, and integrity. The company is a growing, established organization that values quality service and employee input, offering a positive team culture, robust benefits, and ongoing training. The role involves daily responsibilities such as reviewing emails and internal communications, monitoring customer communication platforms, and responding to inquiries. Ongoing responsibilities include continuous monitoring of communication platforms, completing assigned tasks, providing phone coverage, and returning voicemails. There are minimal travel requirements between the Portland and Salem offices, approximately 2–4 times per year. End-of-day responsibilities include accurately documenting customer accounts, addressing urgent inquiries, reviewing correspondence, and updating task due dates. The company is now part of the Eastside Exterminators brand of families.

Requirements

Strong written and verbal communication skills.
High level of organizational and time-management ability.
Attention to detail and accuracy in customer account documentation.
Proficiency in standard office software and productivity tools.
Ability to manage multiple communication platforms simultaneously.
Professional judgment in prioritizing tasks and escalating issues appropriately.
Ability to work collaboratively within a team environment.
Experience in scheduling, sales, or customer service.

Responsibilities

Review assigned email inboxes and internal communication platforms (including Microsoft Teams) for updates, instructions, and action items.
Monitor customer communication platforms for urgent messages, cancellations, or service-related inquiries.
Prioritize and respond to customer text messages and emails following completion of initial daily system checks.
Continuously monitor customer communication platforms throughout the workday and respond in a timely and professional manner.
Complete assigned tasks and follow-ups in accordance with departmental timelines and expectations.
Provide phone coverage by assisting with the customer call queue during designated lunch periods or staffing shortages.
Return and follow up on assigned customer voicemails.
Ensure all customer accounts are accurately documented with pending, completed, or confirmed communications.
Address urgent customer inquiries or service requests prior to the end of the workday.
Review open or pending email correspondence and determine whether a same-day response is required or if escalation to a lead or manager is appropriate.
Close tasks that have been followed up on multiple times, with the expectation that tasks are completed within two to three business days of assignment unless otherwise directed.
Update task due dates when customers request follow-up at a later date to prevent inaccurate past-due status.