Customer Service Representative- National Accounts

Sika•Canton, MA

13h•Onsite

About The Position

Sika is looking for an experienced Customer Service Representative (National Accounts) to join its growing team for its Roofing Business. This position is a high-level customer service role. The National Accounts Customer Service Rep will play a key role in fulfilling the process of receiving, interpreting, entering, shipping and completing Customer orders for products and services of Sika. Utilizing the Sales and Distribution module of SAP. Follow and remain proficient in procedures to enter and manage Sales Orders and Purchase Orders. This position will be responsible for servicing National Accounts and Data Center business.

Requirements

3 - 7 years of work experience in a similar position
Professional Aptitude with good problem solving, analytical and interpersonal skills
Computer literate (Windows Applications and SAP SD knowledge)
Detail oriented
Good follow up skills
Customer service oriented with good communication skills

Nice To Haves

Bachelor's Degree Preferred

Responsibilities

Monitor SAP generated back-order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of Customer’s orders and related needs
Promptly answer questions from Customers as they arise.
Become and remain proficient in Sika Sarnafil products, services and operational procedures pertaining to Sales and Distribution
Provide backup support and coverage for other Customer Service Representatives as directed
Promptly answer phone calls and/or questions as they arise
Follow all Company policies, including environmental policy and notify Supervisor of any concern that may affect your work area or other company property
Perform miscellaneous duties assigned