Customer Service Representative - Load Planner

Decker Truck Line • Bessemer, AL

1d • Onsite

About The Position

Decker Truck Line is a family-owned company with over 95 years in business, recognized as one of North America's Best Fleets to Drive For for 5 consecutive years and the #1 Large Carrier to Drive For in 2025. The company has also won awards for community involvement and as a transportation supplier. Decker Truck Line, Inc. is seeking a self-motivated and tech-savvy individual for a full-time Customer Service Representative position with a first shift schedule of Monday-Friday 7am-4pm. This role involves optimizing capacity, improving revenue goals, and ensuring customer satisfaction while supporting driver retention by planning available trucks to available freight.

Requirements

• The openness and comfort to utilize process / technology
• Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time
• Excellent communication, analytical, problem solving and decision-making skills
• The ability to multi-task in a fast-paced environment
• A background in MS Office
• Desire to help customers, drivers and the company succeed

Nice To Haves

• 2-year AA or AS degree and directly related experience preferred
• Experience with McLeod/TMS, EDI, and independent web-based systems

Responsibilities

• Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention
• Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs
• Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity
• Managing trailer pool balances at all customer facilities and drop yards
• Assisting with swaps/repowers to improve operations and meet customer requirements and expectations
• Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner
• Other duties as assigned

Benefits

• A competitive salary paid weekly
• Quarterly performance bonus
• Optional Health Insurance
• Optional Dental Insurance
• Optional Vision Insurance
• Optional Life Insurance
• Optional Short Term Disability Insurance
• Optional Long Term Disability Insurance
• Optional Critical Illness Insurance
• Optional Accident Insurance
• Flexible Spending Accounts for both Medical Expenses
• Flexible Spending Accounts for Dependent Care Expenses
• One week of PTO upon hire
• Another week of PTO at 6 months
• Annually thereafter PTO
• Paid Holidays
• 401(k) with an employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees